Incident Manager (FTTx) - Leading Network Incident Resolution

Join Nexwave as an Incident Manager (FTTx) in Tangerang and take the lead in ensuring seamless network operations for our cutting-edge fiber-to-the-home (FTTx) infrastructure. In this critical role, you will oversee major incident management, coordinate cross-functional teams, and implement robust solutions to minimize network downtime. This is your opportunity to make a significant impact on our network reliability and customer satisfaction.

At Nexwave, we are a leading telecommunications company committed to delivering high-speed internet and advanced services to our customers. Our FTTx infrastructure is at the heart of our operations, and we are seeking a skilled and experienced Incident Manager to join our team. In this role, you will be responsible for managing and resolving major network incidents, ensuring minimal disruption to our services. You will work closely with our technical teams, vendors, and customers to implement effective solutions and maintain our network's integrity.

As an Incident Manager (FTTx) at Nexwave, you will be part of a dynamic team dedicated to excellence. You will have the opportunity to work with the latest tools and technologies, including network monitoring systems like Nagios, Splunk, and PRTG. You will also collaborate with our incident response teams to ensure swift and effective resolution of network issues. This role offers excellent growth opportunities and the chance to work in a fast-paced, innovative environment.

📋 Tanggung Jawab Pekerjaan

• Oversee major incident management for our FTTx infrastructure
• Coordinate cross-functional teams to resolve network incidents
• Implement robust solutions to minimize network downtime
• Conduct root cause analysis for major incidents
• Develop and maintain incident management processes and procedures
• Work with vendors and customers to ensure effective incident resolution
• Monitor network performance and proactively identify potential issues
• Provide incident management training and support to team members

🎓 Kualifikasi & Syarat

• Bachelor's degree in Telecommunications, Computer Science, or related field
• Minimum of 5 years of experience in incident management, preferably in the telecommunications industry
• Certification in ITIL or similar incident management frameworks
• Strong knowledge of FTTx infrastructure and network technologies
• Proficient in using incident management tools such as ServiceNow, BMC Remedy, or similar
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and analytical skills

🛠️ Keahlian

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